计算机服务

桌面支持
的 College provides staff and faculty with a PC and/or Mac to do their College-related work. 的 College has over 20 labs and/or classrooms with multiple PCs or Macs for student use. 的 桌面支持 team keeps all of these up-to-date with all of the applications that the instructors need for their classes and to keep them maintained with upgrades and patches. 的 Desktop team also provides first level maintenance and support for all of the printers at all of the campus sites. 的 College is proud to have leading edge technology available for our students and faculty to use on its classrooms; over 90% of all classrooms and computer labs (in all 6 campus locations) are smart classrooms.

教学支持
Genesee is proud of the level of technology faculty use routinely as part of instruction. 的 教学支持 staff assist faculty in learning new technology skills to use in Smart classrooms, 在Brightspace和网络上. 这个区域的工作人员都是从业人员, teaching sections regularly for the college and fully understand how technology is melded with content to meet the needs of the students.

密码重置
Using our password reset tool to reset your password if you forget it or are having trouble logging-in to myGCC, 或者设置你的新密码如果你是一个新学生.

编程支持
的 major Enterprise Resource Planning (ERP) tool that is used by the College for its Administrative record-keeping is called Banner. This tool is very large and complex and requires constant support for its upkeep. 的 programmers in this area support all of the technical needs of the administrative offices in regard to using Banner and the related applications and tools that are intertwined with it.

服务器管理
服务器就像一台大型个人电脑. 的y are used to do all types of tasks or just to hold all of that data you generate from all of the applications you use or emails you compose.

帮助台
Call the 帮助台 if you experience technical issues with College-related applications such as email, Brightspace, myGCC和班纳. 的 帮助台网站 contains information you can use to help answer some of your own questions. 对于那些没有回答的问题, 您可以直接拨打帮助台866-614-5004(免费), 24×7)或拨打校园电话分机6227, 选择选项1与技术人员交谈.

网络服务
This is all of the ‘behind the scenes’ support that, hopefully, you will never be aware of. 的 servers and network – and the people that run them – are what allow you to log into services, connect to the Internet and access information you may need. This includes both the wired access that is in computer labs, classrooms and offices and the wireless network that is available on each campus. 这包括所有的硬件, 软件, and cables that carry your data within the Local Area Network (LAN), 在GCC的所有校园内.

无线服务
无线服务 access is available across the main campus including the 的atre, Technology and Med Tech buildings as well as each one of the off-campus sites. 的 Telecom team continues to work to expand this convenience service throughout the campus.  To access the GCC secure encrypted wireless connections sign on by using your GCC username and password.

学生计算机实验室支持
的re are over 20 computers labs available throughout all of the College campus sites for our students to use for their College-related tasks. Some of the large labs require continual support and therefore have a dedicated resource assigned to make sure that everything is working smoothly in these labs.

电信
这包括所有的硬件, 软件, 以及提供声音交流需求的电缆. 的 college has installed Voice over IP at some of the campus centers, allowing us to deliver phone calls over the computer network.